Online Customer Services Subscription
Solution 1: Online Services Registration Module
- Allow Customer to apply their membership online
- Customers can make their registration online.
- Allow customer to select the services they would like to register
- Allow customer to control availability for each services
- Provide online training interface link for online services
- Services Reminder and Attendance Function
- Provide Reports and Analysis for overall services performance and individual customer services.
Solution 2: Online Services Request and Services Tracking System
- Customers can subscribe and pay for the service they wanted.
- Allow customer to make online registration for their services
- Allow administrator to approve customer and manually add customers to the system - Services Renewal Reminder and Renewal Function.
- Records the services devices and services type to the system.
- Allow Customer to report their problem and make their services request online - Allow administrators to arrange technician to follow up and arrange for remote services. - Record the services records, result and follow up records
- Reports and Analysis for overall services performance and individual customer services.
Optional Items:
- Setup Chabot Function to Online Customer Services Platform
- Configure Chabot by using user request analysis and returning responses
- Configure standard procedure to help customer analysis and solve problems